I am a recent widow. I may not look like a great-grandma because my hair is naturally brown, but I am 76 years old with bad knees. I can't kneel without needing help to get up. I didn't chose to be a widow, but I am working on this horrible grief and trying to be a useful part of society. I had an amazing husband who could fix anything in a heartbeat and loved to help other people. I've cried about this incident and prayed about it, and since there is no way to get to the person “at the top,” I decided to tell my story.
My cable TV quit working on a recent Friday night. I spent the whole weekend trying things I knew how to do, but still no cable, so I watched ROKU. I tried calling the company robots who checked the router and modem and said they were fine. End of conversation. I didn't get to talk.
So Monday I went to the store. I was told they would not send a tech to the house unless I tried to fix the problem myself first. They gave me a “TV box” and told me to connect it and bring the old one back. I left the store with tears rolling down my face.
We've gone through several “TV boxes” in the last several years. It is a two-person job to install because of the way it is snuggled into a shelf in the electric fireplace. No way could I do it myself. I tried.
I looked at the new remote, which looked like a totally different appliance. It would take me weeks to figure out how to use it. I spent the whole day crying and praying. Then I picked up my ROKU remote and starting playing with it, and the cable TV came on for a few seconds and then froze. I turned it off and back on again and the thing started to work.
Today I took the new “TV box” back. I told them it was inhumane to expect an old person to get on her knees and install something that takes two people to install at my house. I would have gladly paid the $50 for a tech to come out if that had been offered to me in the first place. It wasn't. And why should an old person be penalized $50 for refusing to try to do it herself? A tech could also have showed me how to use the features on my TV that my husband knew but I never learned. None of this is fair. Totally wrong business practice.
So I left the store and went to my favorite hamburger joint to unwind. It's the one that brings the food to your table. Everyone there treats me like a human being that has worth. The young people are friendly and come to the table to see how I'm doing. Today, the owner came up and asked me how I was. I told him I came to my “comfort place” and I was de-stressing. Why can't it be that way everywhere?
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Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.