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Public Utility Commission tackles rural call problems

Modified: Saturday, Dec 29th, 2012




The Oregon Public Utility Commission has approved rules to help resolve rural telephone problems. The rules are aimed at addressing issues such as calls not being connected, dead air, long setup times, and poor voice quality that have been plaguing rural telephone users.  

Since opening the rulemaking in June 2011, the commission has received more than 1,600 customer complaints regarding such issues.

The rules would “prohibit intrastate telecommunications certificate holders from blocking, choking, reducing or restricting traffic in any way.” The rules also prohibit carriers from engaging in deceptive or misleading practices. 

For the complete article see the 01-02-2013 issue.

Click here to purchase an electronic version of the 01-02-2013 paper.


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